- Advertisement -
24 C
Lagos
Advertisement
Home Biznance 5 Essential Tips for Your Business’...

5 Essential Tips for Your Business’ Online Customer Service

- Advertisement -

Providing quality customer service is a must for any business that is ready to strive and offers quality experiences and solutions to its customer’s problems.

It is essential to go beyond ordinary politeness and to take time to understand your customers and their needs, whether they are making a complaint or requesting your support.

- Advertisement -

Companies sometimes do not realise this, but it is indeed through their customer service that they can retain customers and demonstrate that besides, they are offering good quality products, you genuinely care about your customer’s experience and feedback.

Online Customer Service

Accordingly to a recent study, 67 per cent of customers say that customer satisfaction is far more important to them than just price when it comes to shopping.

However, if your business fails to invest in excellent customer service then you lose risking both existing and prospective customers, damaging your company’s growth and progress; we are in the age of constant competition, and this is detrimental for new, maturing and longstanding businesses alike.

Top 5 tips on how businesses can ensure that they are providing the best customer service

1. Understand the customer’s expectations

The very first pillar of excellent service is to understand the client’s expectation and then explore along with them, the solution to their problem.

Often the customer wants to be heard or needs the opinion about a particular product or service. Either way, the customer agent should aim to uncover the client’s unmet needs and then offer the most relevant solution accordingly.

2. Provide personalised service

It is imperative for customer agents to speak the client’s language; it gives them an edge over the customer. Offering personalised service establishes trust and builds a closer relationship with the client especially when the person providing the service provides quick and practical solutions to the problems that were presented by the customers.

Advertisement

Agents should also memories the client’s name, as well as some relating information about their situation to show them that they are paying attention and are committed to finding the right solution to their problem.

3. Use the right tools

As customer agents, it is advisable to make sure that you accompany your clients until they have been offered the best and right solution to their problems. The best step to take is to use an excellent ticketing system.

With the help of desk tools, customer’s service agents will have their work made out for them, allowing them to track all issues and contacts better, as well as provide a personalised response to every customer.

4. Offer good after-sales service

Many companies mainly focus on customer service the very moment customers finalise their payments and very shortly after they tend not to need customer service duty.

After-sales services are essential to customer loyalty. They serve as evidence that your company truly cares about its customer’s satisfaction and is determined to go a length to offer all the necessary support to solve any problem even after the sale is made.

5. Make the customer feel valued

As the world is moving at a fast speed, one might think that customers prioritised quick service over high-quality support, but according to a ‘Gallup study’, the opposite is true.

Having this in mind, it is vital that your customers feel valued and cared for. Your support, while being personalised and tailored to each customer, should also be as effective and efficient as possible.

Following these tips above will help you attain a long term, loyal customers with minimal hurdles on the way to success.

Share your thoughts with us about tips that you think are efficient and the ones that were not mentioned in this article. Let us know about them by in the comments section below.

- Advertisement -
- Advertisement -

Trending Now

Best Currency and Unit Converters

Some of us have to engage in certain types of jobs that need us to convert currencies or units every day. It may be...
- Advertisement -

Startimes Subscription Prices, Packages and Channels List in 2020

StarTimes Nigeria is one of the popular cable TV providers in Nigeria. This service is a subsidiary of a Chinese based company called Startimes...

GB WhatsApp Pro, OG WhatsApp Pro V8.10 (GB OG Replacements) Latest Version

Good day peeps, the latest GBWhatsApp is here... and it is called the GB WhatsApp ProRemember earlier, GB Mods the maker of GB WhatsApp...

Best Low Size PC Action Games For Your Old PC/Laptop With Low Specs

Gaming time is one our favorite time and nothing beats the ability to play high-quality games on our PCs but like some of our...

GB WhatsApp, WhatsApp Plus and OG WhatsApp Tips and Tricks

Checkout the new GB WhatsApp Tutorial.Hello, welcome to WhatsApp Plus, OG WhatsApp and GB WhatsApp tips and tricks. For the sake of this article,...

10 Best Places to Download Bollywood Movies

Do you spend hours watching Bollywood movies as I do? Have you been in search of the perfect sites to download the best Hindi...

DStv Channels List, Packages and Prices in 2020

Thousands of people in Nigeria have put their trust in DStv to provide them with the very best of television shows and programs.DStv (Digital...

Screen to Body Ratio: 22 Smartphones With the Highest Screen to Body Ratio in 2020

Screen to body ratio on a smartphone screen recently turned into an important thing to consider when comparing smartphones.  It became more important after...

5 Best Blood Pressure Apps for Android

Blood pressure is the pressure the blood applies that on the walls of the vessels they use in travelling. There are two conditions relating...

All iTel Smartphones Firmware/ OS Updates (Free Download)

Good day and welcome. I used to think Itel doesn't make patches or updates for their devices as the update page in settings always...

5 Best Under 15,000 Naira Smartphones in Nigeria

Smartphones are currently like the way of life today, and everybody needs one of them devices. The need to stay up to par with...
- Advertisement -

Related Posts

How is The Sharing Economy Model Influencing Personal Finances and Business Decisions?

After the 2008 financial crisis, people have come to reevaluate their relationships with their credit unions, banks, and other financial institutions. More and more...

How Magneto Changing the Concept in E-commerce Industry

According to statista, nearly 53% of global consumers have already got access to e-commerce sites. Once you take the right decision of choosing e-commerce...

5 Legal Ways to Make Quick Money

We currently live in a world where everyone is searching for means to make enough money to have a decent life. However, not everyone...

Chinese Smartphone Company OPPO Battles for Nigerian Smartphone Market

Will OPPO beat Xiaomi in the battle for who takes over the Nigerian smart device market place? Let's find out.Today, the 24th of April...

Entrepreneur: Developing a Positive Mindset

The way we approach our business depends on what goes through mind, even though we would like to separate business from our personal lives....
- Advertisement -

LEAVE A REPLY

Please enter your comment!
Please enter your name here