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Tuesday, October 20, 2020

The Advantages of Using an Answering Service for Your Business

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How many times do you pick the phone to help a customer during a typical day? If your business is somewhat successful, you might have a constant stream of calls flowing in. For each of those calls, there’s a real person on the other end of the line who is looking for help. Unfortunately, calls often get missed.

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First off, think about how you can integrate these service into your business. How many of your incoming calls end up going to voice mail or fail to get answered? Despite missing a couple of calls might not seem like a big deal, the statistics show otherwise.

When you miss a few calls every week, you are missing out on 104 chances of growing and improving your business. In the UK, this results in a loss of over £90 million in revenue.

Just think about how much you could gain from working with answering service. This article will be highlighting some of the benefits that these services provide and how it can benefit your business.

An affordable option

Most business owners question why they would use an outside answering machine, rather than hiring a full-time receptionist to handle incoming calls. Though it may seem like engaging a receptionist is a right way to go, it actually can cost a lot of money.

Along with meeting up with their salary, you also have to extra for days they call in sick, vacations and all other costs associated with having employees. You also bear the risk that they could be an underperforming employee, which could sot your business even more.

Introducing answering service in your business, on the other hand, you don’t have to worry about the extra expenses. But instead, the pricing is sometimes broken down by the amount of time that the answering service is busy in calls on your behalf or by the number of received calls. Compared to the cost of engaging a receptionist, the total amount is almost always much lower.

It improves the professional image of your company

When someone comes in contact with your business, it is essential to leave them with an excellent impression. That means professionally answering the phone.

If you try to handle the calls on your own or if you hire an in-receptionist to do it for you, customers might not always get consistent results every time they call especially if you or your receptionist is quietly busy, overwhelmed or otherwise engaged.

By using a professional answering service, you can be sure that every call is answered in a friendly, harmonious manner. This helps in building a professional image that can boost your business.

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It gives you a chance to focus your attention elsewhere

Running a successful business involves you to focus on the things that matter the most. If you have to stop whatever you are doing every few minutes to answer the phone, it can keep you from focusing on the aspects of your business.

Even if you are dealing with essential problems over the phone, it can take a while for you to get around your primary task. Researchers have shown that it takes up to 25 minutes to regain your focus after you are interrupted.

Additionally, removing disruptions is one of the best ways to improve your productivity and focus. By using this service, you can stay focused on your business while still concentrating on your customer’s needs. All incoming calls are answered professionally, and the issues are dealt with thereby providing the best of both worlds.

Additional services

Most answering service is capable of doing more than just answering your phone. They can also deal with other tasks like accepting payments, sending faxes, arranging appointments and transferring calls to various departments or employees.

Using this service takes all of these tasks off of your hands so that you can focus on other things. By contracting this type of work, you can free up your schedule, allowing you to get more jobs done.

A way to make your company seem more significant than it is

Most customers like doing business with well-established companies. This is true because if you’re chasing down large clients. If your business is relatively small, it may be challenging to gain the trust of these clients.

By using an answering service, nonetheless, you can create the impression that your business is more extensive than it is, helping you to get more ideas. It also gives your company more credibility and helps you to create the right image while also allowing you to build trust between you and your customers.

Tell us what you think about this article by using the comments section below.

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