33 C
Lagos
Friday, February 21, 2020
Advertisements

The Advantages of Using an Answering Service for Your Business

Featured Posts

Anti-reflective Glasses: Everything You Need to Know

An anti-reflective coating is a metallic coating that is applied to the surface of a lens; it is designed to reduce the amount of...

Google Nearby Sharing – Everything You Need to Know

Is AirDrop about to be rivaled by Nearby Search? Let's find out what's brewing next in the never-ending competition for supremacy between Google and...

Amanda Stanton Donates $300 to Domestic Violence Shelter After Being Arrested to Domestic Violence

If you are one of those people who think a woman is never guilty of domestic violence, you probably missed the gist about Amanda...

Amazing Free Software to Download for Your Laptop

You know that feeling of owning a new laptop…yeah, I know! Incredible, isn’t it? Take it up the notch by downloading super cool software...

How to use iPhone as a Webcam with various Easy-to-use Apps?

We are in the 21st and regardless of how we try to deny it, the advanced technology is at its best and surprisingly, it's...

How many times do you pick the phone to help a customer during a typical day? If your business is somewhat successful, you might have a constant stream of calls flowing in. For each of those calls, there’s a real person on the other end of the line who is looking for help. Unfortunately, calls often get missed.

Advertisements

First off, think about how you can integrate these service into your business. How many of your incoming calls end up going to voice mail or fail to get answered? Despite missing a couple of calls might not seem like a big deal, the statistics show otherwise.

When you miss a few calls every week, you are missing out on 104 chances of growing and improving your business. In the UK, this results in a loss of over £90 million in revenue.

Just think about how much you could gain from working with answering service. This article will be highlighting some of the benefits that these services provide and how it can benefit your business.

An affordable option

Most business owners question why they would use an outside answering machine, rather than hiring a full-time receptionist to handle incoming calls. Though it may seem like engaging a receptionist is a right way to go, it actually can cost a lot of money.

Along with meeting up with their salary, you also have to extra for days they call in sick, vacations and all other costs associated with having employees. You also bear the risk that they could be an underperforming employee, which could sot your business even more.

Introducing answering service in your business, on the other hand, you don’t have to worry about the extra expenses. But instead, the pricing is sometimes broken down by the amount of time that the answering service is busy in calls on your behalf or by the number of received calls. Compared to the cost of engaging a receptionist, the total amount is almost always much lower.

It improves the professional image of your company

When someone comes in contact with your business, it is essential to leave them with an excellent impression. That means professionally answering the phone.

If you try to handle the calls on your own or if you hire an in-receptionist to do it for you, customers might not always get consistent results every time they call especially if you or your receptionist is quietly busy, overwhelmed or otherwise engaged.

By using a professional answering service, you can be sure that every call is answered in a friendly, harmonious manner. This helps in building a professional image that can boost your business.

Advertisements

It gives you a chance to focus your attention elsewhere

Running a successful business involves you to focus on the things that matter the most. If you have to stop whatever you are doing every few minutes to answer the phone, it can keep you from focusing on the aspects of your business.

Even if you are dealing with essential problems over the phone, it can take a while for you to get around your primary task. Researchers have shown that it takes up to 25 minutes to regain your focus after you are interrupted.

Additionally, removing disruptions is one of the best ways to improve your productivity and focus. By using this service, you can stay focused on your business while still concentrating on your customer’s needs. All incoming calls are answered professionally, and the issues are dealt with thereby providing the best of both worlds.

Additional services

Most answering service is capable of doing more than just answering your phone. They can also deal with other tasks like accepting payments, sending faxes, arranging appointments and transferring calls to various departments or employees.

Using this service takes all of these tasks off of your hands so that you can focus on other things. By contracting this type of work, you can free up your schedule, allowing you to get more jobs done.

A way to make your company seem more significant than it is

Most customers like doing business with well-established companies. This is true because if you’re chasing down large clients. If your business is relatively small, it may be challenging to gain the trust of these clients.

By using an answering service, nonetheless, you can create the impression that your business is more extensive than it is, helping you to get more ideas. It also gives your company more credibility and helps you to create the right image while also allowing you to build trust between you and your customers.

Tell us what you think about this article by using the comments section below.

Advertisements

More articles

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Trending Now.

How to Apply For NYSC Revalidation and Remobilization?

Every year thousands of Nigerian graduates register for the National Youth Service Corps program and are sent to different parts of the country to...

Startimes Subscription Prices, Packages and Channels List in 2020

StarTimes Nigeria is one of the popular cable TV providers in Nigeria. This service is a subsidiary of a Chinese based company called Startimes...

Screen to Body Ratio: 22 Smartphones With the Highest Screen to Body Ratio in 2020

Screen to body ratio on a smartphone screen recently turned into an important thing to consider when comparing smartphones.  It became more important after...

6 Different Types of Car Engines

An engine is the soul and heart of your car simply because it’s the most important part of a vehicle. It acts as the...

Netflix Download Limit: What Is It and How You Can Get Around It?

Netflix introduced its 'download feature' for offline viewing back in 2016, allowing its users to download content and enjoy it offline while they are...

Uses and Functions of ROM (Read-only Memory)

A computer is a very important device and besides being the best gadget to play your favorite video games or watching your favorite movies,...

Best Infinix Phones to Buy in 2020

Infinix Mobility is a well-known brand in Nigeria and a household name along with Tecno and Itel mobile are they mainly produce devices targeting...

5 Best Blood Pressure Apps for Android

Blood pressure is the pressure the blood applies that on the walls of the vessels they use in travelling. There are two conditions relating...

9+ Infinix Phones With Best Camera in 2020

People purchase smartphones for different reasons, and it is no brainer that the camera specifications is one of the features they look out for...

6 Different Types of Motherboards

Motherboards are considered as the heart of any computer you use. This is mainly because they contain important components such as the memory and...