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Saturday, September 26, 2020

StarTimes Customer Service Contact and Simple Error Fixes

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StarTimes has fast become one of Nigeria’s most used cable or digital Pay Tv. Despite its vast customer reach, the company has stuck with only four different subscription-based bouquet or viewing plans, which remain one of the most affordable in the country.

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Just like other electronic devices or pay-TV company’s, it is understandable that StarTimes users may have issues with viewing or subscription, and it’ll require the help of StarTime customer service.

This article will equip you with all the possible ways to get through to StarTimes customer care for easy resolution of complaints. Here, you’ll find their phone numbers, website, Facebook & Twitter accounts, as well as contact office address.

Startimes customer service

1.) Startimes customer service Contact Phone Number: (014618888, 094618888). Kindly note that while you can reach StarTimes assistance center via any of the numbers provided here, you will be charged at regular call rates by your network provider. In order words, the above numbers are not toll-free numbers.

2.) StarTimes Official Email Address: If you prefer to send emails, you can reach StarTimes via the email address dm@startimes.com.ng. However, for faster response, this may not be the best way to get your complaints across to StarTimes in Nigeria. The problem with sending emails is that it takes them hours and sometimes days to send you a reply. However, if you don’t want to spend on calls, you can use mails.

3.) Startimes Social Accounts: This has to be the fastest way to contact Startimes in Nigeria. They ensure to reply to all social media complaints in minutes and also resolve them swiftly. You can ask the account handlers anything about their available products and services, as well as lay complaints.

Twitter Customer Service: (https://twitter.com/startimes_ng).

Facebook Customer Service: ( https://www.facebook.com/StarTimesNG).

4.) Startimes Nigeria Website: (http://www.startimestv.com/).

5.) Startimes Contact Address: If you also feel the need to visit their Nigerian head office, you can do so at the StarTimes office. Visit AFRIBANK House, Fatai Atere Way, Oshodi, Lagos, Nigeria.


In case you have any of the common challenges that are associated with subscription or signal, you may find the solutions below helpful.

No Channel Received

Make sure your Startimes Indoor / external antenna is correctly connected. You may also want to change the position of your indoor antenna or look for a higher platform to increase the height of your outdoor antenna.

If the problem continues, then you can call any of the provided hotline phone numbers, and a customer service agent will be assigned to your issue for further assistance.

No Signal

Ensure that your indoor antenna is fixed correctly and placed. Try to adjust the antenna around your TV SET till you find a strong signal. If the problem persists, you will have to get an outdoor TV antenna ( preferably Yagi Antenna).

If you are already using an outdoor Antenna(the suggested yagi Antena), and still do not have a Signal, visit any of the StarTimes business outlets or dial any of the hotline numbers. You’ll have a service agent assigned to you for assistance.

No Service

Kindly follow the steps below;

  1. Adjust your StarTimes Antenna until you get signal.
  2. Carryout an AUTOMATIC SEARCH with these steps
    Click on MENU button on your remote control
    Scroll to SYSTEM SETTINGS and press OK
    In the list displayed, scroll to AUTOMATIC SEARCH
    Use the right arrow key to navigate to the YES and NO option
    Select YES and press OK

Call any of the StarTimes hotline numbers or reach out to them via social media

No Access/Not Subscribed

This message simply means that your subscription has now expired. Kindly top up by using any of the methods below:

  1. Buy StarTimes recharge card from Dealers or BHs and follow the instructions on how to top up at the back of the StarTimes recharge.
  2. Top up via Mobile Money account (MTN (coming soon), StanbicIBTCMobileMoney(*909#), and Pocket Moni)
  3. ATM and Quick Teller websites
  4. Bank Recharge

Smart Card Not Paired or Wrong Pairing

This can only happen when a smartcard is wrongly paired or mismatched with another decoder. Simply visit the closest business hall or call the hotline: 01-4618888 / 09-4618888

Decoder refuses to Power

Kindly check whether your decoder power plug is correctly plugged into the AC 220V power jack –and also check whether the switch of your decoder is on. If all that is well connected, please visit the closest business hall or dial:01-4618888 / 09-4618888


Auto Rebooting

This occurs when your decoder continues to come up and randomly go off immediately, usually caused by the difficulty your decoder may have with upgrading itself. Please the closest business hall or call:01-4618888 / 09-4618888 for assistance

Decoder displaying 8888/9999,” C” / “0” on the front panel
Please visit the nearest business hall or call our hotline for assistance:01-4618888 / 09-4618888.

We hope that this article has been useful. Kindly leave any suggestions or questions below.

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  1. Hello
    Good day. Our channels @ #950 have almost all disappeared. Rumours have it that prices have been increased, but no messages were not sent. Please what do I do to get my old channels

  2. Pls, I just recharged on the first of August 2020 and a message was sent to me yesterday tht my subscription will expire tomorrow 15th August 2020 the day the subscription will be two weeks, I didn’t do two subscription payments but one month, pls look into this urgently. 02110598794 is my smart card number. Sulaimon Olatunji. Pls, your quick response to this request will be highly appreciated. Thanks.

    • Please I recharged on the 2August for classic ,(N2200). I noticed that my subscription has expired and I paid for one month. Please look into this asap. This is the message I was sent and my decoder no Success.Paid:2200.0.SmartCard:01467026086.Bouquet:DTT_Classic.Estimated Stop Date:2020-08-14.Combo decoder, Dish + 30Days Free Subscription now N8900

  3. Pls, my name is Sulaimon Olatunji from Abeokuta. My one month subscription on basic bouquet has been canceled 2 days ago. I once sent a message on this platform since then and there has not been any response from startimes Nigeria. Look into this urgently and make necessary corrections because I believe there is an error from your end. My smartcard number is 02110598794, basic bouquet, Sulaimon Olatunji.

  4. Please startimes, I recharge startimes on the 10th of August 2020. I got a message yesterday that my subscription will expire on the 24th of August. Please reactify the error. Here are my details below:

    Smart card no: 02110520387
    Name: Ekpeyong
    Bouquet: Basic

  5. i want to change startimes dish bouquet from Super to Smart. i have called customer but solution was not provided. I couldnt speak with any agent. Smart card number 01831988654

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